Facebook Timeline for Brands: Organic Content and Engagement (Part 2 of a 3-part series)
March 13, 2012 by Krystin Williamson

Besides the Timeline’s obvious two-column feature that pulls in content chronologically from the left and then the right, there are a few new features to be aware of in regards to where a brand’s content now lives on Facebook’s revamped pages. Emphasis is now placed on communication within the Timeline wall. However, there are a few ways brands can highlight important posts. It is widely believed that Facebook made these changes in an attempt to keep brands’ communication with individual users as organic as possible.

Here are a few of the features:

  • Static profile information. Upon scrolling down the page and leaving the cover photo and “above the fold” features, you’ll see a new profile bar pop up on the top of the screen. This bar will stay static and allow your page users to access different page content without having to scroll back up to the top of the page.
  • Post box. The first box on the left column will feature the traditional features needed to post or comment on the page. This feature looks and acts the same as the old layout.
  • Friends box. The first box on the right column will feature pictures of the users friends who also like the brand page. Although the friends box will stay static across the platform, its content will be personalized for each user.
  • Recent posts by friends and others. The box immediately under the friends box on the right side of the page will feature posts concerning the brand made by the visitor’s friends. Immediately following will be a box showcasing the most recent posts regarding the brand by other users. Brands can choose to eliminate the “recent posts by others” box in the Timeline if they wish.
  • Featured content vs. pinned posts. Brands now have the ability to identify posts that hold significant meaning and make them appear more prominent on the Timeline. By hovering over the top right corner of a post, an edit box appears. You can now “highlight” a post to stretch it to the full length of the Timeline, covering both the left and right columns. This post will be larger in size, but stay in chronological posting order. Or, “pin” a post to the top of the Timeline and the selected content will be moved to the top of the Timeline where it will be listed first and stay for seven days before returning to its place in chronological order.
  • Direct messaging. Users can now send direct messages to brand page admins allowing organizations to handle customer service issues or other sensitive matters in private. Note that pages are not able to initiate private messages with fans or any other user – users must initiate the direct message. However, the page admin can suggest a fan contact them through direct messaging to take a conversation offline and provide further support.

Not sure what type of content your brand should highlight or pin? We’re happy to talk strategy with you to make sure your optimizing Facebook’s Timeline features, or even a larger social media strategy, in a way that makes sense for your brand.

This blog post is the second in a three-part series. The first blog looks at Facebook Timeline cover photos and above the fold features.

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